Which phones does AL help with?

iPhones and Android phones like Samsung, plus everyday questions about tablets and computers. AL asks which one you have and remembers it.

Can AL fix my phone for me?

AL explains and walks you through it, but it can't reach into the device. For a cracked screen, a dead battery, or a store account it can't see, AL says so plainly and points you to the right place.

What if I can't describe what I'm seeing?

Take a picture of your screen and send it. AL sees exactly what you see and tells you what to tap next.

Is it okay to ask the same thing again?

Yes. AL never gets impatient and never minds a follow-up question. Ask as many times as you need.

No. AL is a computer helper, a friendly AI rather than a person, and AL will always say so if you ask. AL is available day and night, never gets impatient, and never minds a follow-up question.

Phone acting up? Message AL.

Q: A popup says my phone is infected and to call a number. What do I do?

Don't call it. A screen that says your phone or computer is infected or locked, or to call support right now, is almost always a scam. Close it and ask AL.

Text AL what's happening. AL walks you through it one small step at a time, in plain words, and waits for you between steps. Send a photo of your screen and AL sees what you see.

Text AL About Your Phone

Or text +1 (818) 648-9884. Your first messages are free.

How Phone Help Works

Tell AL what you're trying to do.
Or what the screen says. Your own words are fine.
AL asks which phone you have.
An iPhone, or an Android like a Samsung. AL remembers for next time.
One step per message.
AL waits until you're ready for the next one. Stuck? Send a photo of your screen and AL sees exactly what you see.

Things People Ask AL About Their Phone

There's no silly question. Whatever it is, message AL.

How do I make the words bigger on my phone?How do I FaceTime my grandkids?My phone says storage is fullWhat is this popup? 📷How do I send a photo to my daughter?Where did my flashlight go?How do I turn off these notifications?My screen turned sideways and won't go backHow do I block a number?

One Step at a Time

Here's what phone help with AL looks like

The words on my phone are too small.

Easy fix. Is it an iPhone or an Android, like a Samsung?

iPhone

Tap the gray gear called Settings. Tell me when you see it.

Ok I see it

Now tap Display & Brightness. Tell me when you're there.

I'm there

Tap Text Size, then slide the dot to the right until the words look right to you. That's it. Nice work.

What AL Can and Can't Do

AL can walk you through

Find a setting you can't find
Make the words bigger
Set up a video call with the grandkids
Send a photo to family
Explain a popup or a warning
Clear a "storage full" message

AL can't

Reach into your phone and change things for you
Fix a cracked screen or a dead battery
See accounts it doesn't have, like your app store

For those, AL says so plainly and points you to the right place.

A Popup Says to Call a Number? Don't.

A screen that says your phone or computer is infected or locked, or to call "support" right now, is almost always a scam. Close it and ask AL.

Not sure about a text or an email either? Forward it to AL for a scam check.

Questions About Phone Help

How to Use AL

Text any question to AL. Your first messages are free.

+1 (818) 648-9884 Text AL Now Add AL to Contacts

Saving the contact means AL always shows up by name, never as an unknown number. You can also print a fridge card with AL's number and ideas to try.

Ask a question, forward a suspicious message, or send a photo

AL replies in plain English. Ask follow-up questions anytime

• Message frequency varies.
• Message and data rates may apply.
• Reply STOP to opt out.
• Reply HELP for help.
• Questions? Email support@messageal.com

Stuck on Your Phone? Message AL.

Tell AL what's happening, and take it one step at a time. Help is one text away, day or night.

Text AL About Your Phone