Have a question? Message AL.

No. AL works entirely through text messaging. You don't need to download anything, create an account, or learn new technology. If you can send a text message, you can use AL.

No. AL is a computer helper, a friendly AI rather than a person, and AL will always say so if you ask. AL is available day and night, never gets impatient, and never minds a follow-up question.

AL is $20 a month or $160 a year, which saves 33%. One plan, everything included, and your first messages are free so you can try it first.

Yes. Many people start by giving AL to a parent. You pay for a year, and they simply text the number. No app, no account, no setup on their end.

Yes, for the everyday things. Making the text bigger, finding a setting, figuring out what a popup means, sending a photo, setting up a video call with the grandkids. AL walks you through it one step at a time, and if you send a photo of your screen, AL can see exactly what you see. AL can't reach into your phone or fix hardware, so for a cracked screen or a dead battery it will point you to the right place. And if a popup ever tells you to call a number, ask AL first. Those are usually scams.

No. AL provides helpful guidance based on common patterns, but it's not always correct. For important decisions about money, health, or legal matters, always verify information through official channels.

Never share passwords, Social Security numbers, banking login details, credit card numbers, or other sensitive personal information. AL doesn't need this information and will never ask for it.

Reply STOP to any message from AL and messages stop right away. If you pay monthly, your plan then cancels at the end of the billing period. If you have a yearly or gifted plan, it pauses and keeps its remaining time. Text START anytime to pick up where you left off.

Reply HELP to any message from AL, or email us at support@messageal.com. We're here to help and typically respond within one business day.

Show them, don't explain. Day one, have them take a photo of any piece of mail and send it to AL. A few days later, forward them a spam text and say 'ask AL about this.' Then have them ask for a favorite recipe. Three little wins and AL becomes a habit. A printable fridge card with AL's number and example questions helps too.

No. AL texts you back when you write, sends a couple of friendly getting-started tips in your first week, and that's it. We never send promotional content or advertisements.